We only accept returns (for a credit note) via our online return process. Please view the procedure here. Our policy lasts 14 days. If 14 days have gone by since the delivery of your item, unfortunately we cannot offer you any exchange, credit or refund.
In the event you want to return an item (within 14 days from date of delivery), we can offer a credit note only.
Refunds or exchanges will only be provided in the event that an item is not in its intended original condition, is damaged or missing parts for reasons due to our error. Sale items also cannot be refunded.
To be eligible for a return, your item must:
- Be unused
- In the same condition that you received it
- In the original packaging
- Have no damage or markings on the garment
Non-returnable items include:
- Gift Cards
- All Sale Items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit note or refund. If you are approved, your credit note or refund will be processed and a credit will automatically be applied to the original method of payment. Credit notes will be given for change of mind.
Please note: change of mind also includes ordering the wrong size and the wrong colour.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To complete your return, please read about our returns procedure here.
We only replace items if they are defective or damaged.
Our policies are in accordance with the Australian Consumer Law.