FREE SHIPPING WORLDWIDE ON ORDERS OVER $80

Shipping

PO BOXES 

We've updated our shipping policy, we are now able to deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be shipped. 

STANDARD DELIVERY – AUSTRALIA

If you select 'Free Shipping', your order will be sent via Australia Post without tracking using an Authority To Leave (Without Signature) service. We strongly recommend providing a business address to guarantee the safe delivery of your order. If you do not provide a business address and delivery is attempted while no one is home, the courier will leave your parcel at your property. Unfortunately, we cannot be held responsible for lost or stolen parcels so please use a business address wherever possible.

Standard delivery within Australia is expected to take 1-5 business days.

If you have a question regarding your delivery, you can contact Australia Post directly on 13 76 78 (13 POST). If they're unable to assist you, feel free to get in touch with us. 

 

EXPRESS DELIVERY – AUSTRALIA

If you select 'Express Shipping', your order will be sent express via Australia Post Express using an Authority To Leave (Without Signature) service. We strongly recommend providing a business address to guarantee the safe delivery of your order. If you do not provide a business address and delivery is attempted while no one is home, the courier will leave your parcel at your property. Unfortunately, we cannot be held responsible for lost or stolen parcels so please use a business address wherever possible.

Express delivery within Australia is expected to take 1-2 business days.

If you have a question regarding your delivery, you can contact Australia Post directly on 13 76 78 (13 POST). If they're unable to assist you, feel free to get in touch with us. 

 

STANDARD INTERNATIONAL DELIVERY - AUSTRALIA POST

Orders sent via Australia Post’s international shipping service are shipped via a standard service without tracking. Once your order leaves Australia, it will be transferred to your local postal service for delivery. 

To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes.

We have highlighted our main international carriers below for you. Please note, as this is a standard service, delivery times vary and delays may be experienced. Please see the Australia Post website for more information here.

Below is a list of the major national postal services that your parcel will be shipped via:

UK - Royal Mail
Canada - Canada Post
The Netherlands - PostNL International parcel tracking service
Germany - Deutsche Post
France - La Poste

CURRENCY CONVERSIONS

Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will show AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can't guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.   


INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

New Zealand: https://www.customs.govt.nz/personal/online-shopping/

The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty


FREE SHIPPING THRESOLDS

Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added ie. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping. 

SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed. Public holiday information can be found here.

PRE-ORDERS

Pre-orders will not be shipped until the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however we will make every effort to contact you if your order is going to be delayed.

Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise. 

EDITING ORDERS & ADDRESSES

Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.

CUSTOMS HOLDS

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf. 

SHIPPING TIMES - CHRISTMAS & NYE PERIOD

Please note, pre-Christmas delivery is not a guarantee provided by our shipping couriers. The following information is to be used as a guide only and we cannot be held responsible for parcels that are not delivered before Christmas.

If you are located in the CBD of Melbourne, Sydney, Adelaide, Canberra, Brisbane or Perth, the last order date for pre-Christmas and NYE delivery is 10am Thursday December 19. If you are located within the metro area of a major city, we recommend placing your order by 10am Wednesday December 18. For shipping outside of the above AU metro areas and US/CAN orders shipped via Australia Post, we recommend ordering no later than 10am AEDT Monday 9th of December.

For all other international orders, shipping times will vary based on your local postal service and we recommend placing your order as early as possible to avoid disappointment.

Delays in tracking information, shipping and delivery may also be experienced during our end of season sale due to the high volume of orders in the domestic and international postal networks.

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