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Shipping & Returns

Shipping & Returns

CHRISTMAS UPDATE:

Due to high demand over the Christmas period, please make sure you order any items you NEED before the 25th of December, as early as possible.

Australia Post has advised that for your order to arrive before the 25th you must place your order before:

- Thursday 10 December 2020 for Standard Delivery.
- Thursday 17 December 2020 for Express Delivery.

We appreciate your patience!

Starting from November 10th, 2020 we will only accept returns (for a credit note) via our online return process. Please view the procedure here. Our policy lasts 14 days. If 14 days have gone by since the delivery of your item, unfortunately we cannot offer you any exchange, credit or refund.

In the event you want to return an item (within 14 days from date of delivery), we can offer a credit note only.

Refunds or exchanges will only be provided in the event that an item is not in its intended original condition, is damaged or missing parts for reasons due to our error. Sale items also cannot be refunded.


To be eligible for a return, your item must:

- Be unused
- In the same condition that you received it
- In the original packaging
- Have no damage or markings on the garment

Non-returnable items include:

- Gift Cards
- All Sale Items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit note or refund. If you are approved, your credit note or refund will be processed and a credit will automatically be applied to the original method of payment. Credit notes will be given for change of mind.

Please note: change of mind also includes ordering the wrong size and the wrong colour.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ask@troycandy.com.

To complete your return, please read about our returns procedure here.

We only replace items if they are defective or damaged.

Our policies are in accordance with the Australian Consumer Law.

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