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FAQS

FAQS

When will my pre-order be delivered?
The pre-order items are still being manufactured and will be with us shortly. As soon as we receive them, we will dispatch them and supply you with a tracking number.

How do I make a return?
We’re sorry you are not happy with your items. To make a return, you mail back your item within 14 days of delivery. Making a return is now super easy! Just use the following link: https://troycandy.com/pages/returns-procedure. You will then be able to generate a return form using this link. Print the form and post it back with your item to the address listed on the form. Once the item is received and inspected, you will then be issued a credit note for the same amount. You will need to login with your Troy Candy Account so please create one if you do not have a one. Be sure to use the same email address as the one you used to place your order.

Can I exchange for another size?
We do not offer an exchange option, instead we offer credit for all returns. Please note - we cannot guarantee that the item you require will be in stock at the time you are issued with credit. Credit is sent via email, and once received you can use it to purchase any item on the Troy Candy website.

Does Troy Candy offer refunds?
We do not offer refunds for returned items, but we do offer you credit. You can refer to our returns policy on our website through the following link: https://troycandy.com/pages/returns-policy

When will you be releasing new products?
Information regarding new product and the restocking of current product will be released via Troy Candy's Instagram account. Please keep an eye on this for all product updates.

My tracking has not been updated, is my order delayed?
Due to higher than average demand on the postal system, Australia Post are experiencing minor delays. To speed up delivery times. Australia Post have in some cases reduced how often your item is scanned into the tracking system, so as a result your tracking may only update once your order is at your local delivery deport ready for delivery. Thank you for your understanding!

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